help me, help you
I am a highly driven and motivated learner seeking a position related to user experiences, product design and research.
I utilize processes as diverse as the context they are designed for.
Skilled product designer and researcher fluent in mixed methodologies, including the selection and application of appropriate techniques to evaluate and inform decisions. Identifies key metrics and partners with analysts, product, and engineering teams to ensure success. Exceptional presenter, delivering research insights and product recommendations to diverse audiences, including senior management and VPs on a weekly cadence, informing future experiences and product development. Passion to improve lives and health, with over 2 years of experience specifically in health related research and products.
work hard, play hard
There's nothing like the perfect balance of work and play. When I'm not working or studying, I'm enjoying lots of activities in my free time!
Skills? I've got a few
Technical and soft skills are vital for any job, and I'd love to share mine with you! I'm eager to perfect what I know, and learn new skills along the way.
Service Design Blueprints
TAKE A PEEK AT WHERE I'VE BEEN, AND WHAT I'VE DONE
Check out my work journey and past experience... and then help me add to it!
Customer Experience Design Researcher
Premera Blue Cross
Mastered the design process from ideation, bringing a concept to product development within 6 months.
Improved navigation and comprehension by 20% through iterative design informed by concept tests, storyboards, card sorts, surveys, prototype creation, unmoderated interviews, A/B and usability tests.
Presented research findings and recommendations weekly, utilizing unique techniques based on audience.
Identified and assessed key metrics to evaluate member experience and satisfaction, short and long term.
Lead UX Researcher & Designer
CounterCOVID - Last Myle LLC.
Launched Covid-19 risk assessment website for King County residents using Johns Hopkins data; translated in 10 languages.
Created an ethnography study, interviews, surveys and synthesized results.
Designed style guide, wireframes and prototypes for mobile and desktop, informed by research.
Optimized user experience by iterating based on usability tests.
Design Lead & Instructor
Engineers Without Borders
Managed students, led meetings and orchestrated workshops.
Worked within requirements to design an interactive TV display for a building lobby.
Generated style guide, wireframes, and prototypes for development team to implement.
Chief Design Officer
Launched accessible, Seattle low-income meal program website.
Independently led design vision and generated hi-fi prototypes.
Oversaw that website development aligned with designs; contributed to the engineering and deployment of website.
Product Design Lead
Jack in the Box Redesign - UW
Identified Jack in the Box’s information environment, establishing standard fonts, colors, icons, typical users, and current information architecture approach.
Conducted user flows, heuristic evaluations of the current website, usability testing with assigned navigation tasks and card sorting.
Created a consistent hierarchy to increase understanding of the information environment.
Altered the labeling system within the navigation bar to become more intuitive and descriptive.
Increased the ease of browsing, while decreasing the time it took users to finish assigned tasks.
Customer Experience Design Strategist
Premera Blue Cross
Optimized user efficiency and experience by simplifying web page information architecture that decreased confusion and navigation time by 55%.
Collaborated with software development teams, internal product owners and external stakeholders.
Created service design blue prints that identified customer journey weaknesses and utilized strengths that led to a 40% increase in satisfaction amongst user testing participants.
Redesigned key customer touch points, including landing pages, hyperlink redirects, mailers, and informational packets.
Spearheaded research that included launching online studies, user testing, the creation of interview protocols and orchestration of interviews.
Produced a mixed methods research report with informed recommendations that transformed program outreach, terminology, architecture, and demographic.